1. Introduction

a. Welcome to haraneyah.com, owned and operated by Digiserve FZC LLC, registered in Sharjah, UAE. By accessing and using this website, you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please refrain from using our website.

2. Product Information

a. Haraneyah.com provides information about handmade rugs and kilim, including descriptions, prices, and images. While we strive for accuracy, variations in colors and textures may occur due to the handmade nature of the products.

3. Ordering and Payment

a. When placing an order on haraneyah.com, you agree to pay for the selected products at the specified prices.

b. We accept various payment methods, including credit cards and other options listed during the checkout process.

c. All transactions are conducted in UAE Dirhams (AED).

4. Shipping and Delivery

a. We offer shipping to multiple destinations. Shipping costs, estimated delivery times, and relevant information will be provided during the checkout process.

b. Any customs duties, taxes, or import fees for international orders are the responsibility of the customer.

5. Returns and Refunds

a. We take pride in the quality of our handmade rugs and kilim. If you are dissatisfied with your purchase, please contact us within 14 days of receiving the product.

b. Returns must be in unused, unaltered condition and include all original packaging and labels.

c. Refunds will be issued within 14 days after receiving and inspecting the returned product.

6. Privacy Policy

a. Our Privacy Policy explains how we collect, use, and protect your personal information. By using haraneyah.com, you consent to the practices described in our Privacy Policy.

7. Intellectual Property

a. All content on haraneyah.com, including text, images, and logos, is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute our content without our written consent.

8. Disclaimer of Warranty

a. We do not guarantee that haraneyah.com will be free from errors or interruptions. We provide our website "as is" and without any warranties.

9. Limitation of Liability

a. We will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of haraneyah.com or the purchase of our products.

10. Changes to Terms and Conditions

a. We reserve the right to update or modify these terms and conditions at any time. Any changes will be effective upon posting on haraneyah.com.

11. Governing Law

a. These terms and conditions are governed by and construed in accordance with the laws of the UAE and the Emirate of Sharjah.

12. Contact Information

a. If you have any questions or concerns about these terms and conditions, please contact Digiserve FZC LLC at customercare@haraneyah.com

By using haraneyah.com and making a purchase, you acknowledge that you have read, understood, and agreed to these terms and conditions.

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